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Last week, a quick-thinking teller at Community Resource Federal Credit Union in Latham, New York, helped save an elderly customer from losing $30-thousand to a scam. The teller noticed the man seemed confused while attempting to withdraw the large sum and intervened, suggesting that they involve the police. Officers soon learned the customer had been misled by scammers and worked with him to set up a safe resolution.
Thanks to the teller’s instincts and training, the fraud attempt was stopped before any harm was done. Investigators later set up a sting operation, arranged a meeting with the scammers and took them into custody, charging them with multiple felonies.
Credit union leaders said their team sees fraud attempts almost daily and that employees are trained to look out for vulnerable members. They encouraged people to reach out to their bank or credit union anytime something feels suspicious.
Source: CBS 6 ALBANY